FAQ: Frequently Asked Questions, Answers, Information
SHIPPING

U.S.A.

Shopping cart shipping prices to U.S.A. based on dollar amount

Shipping Rates: To(USA) Rate(US Dollars)
from to shipping cost
0.01 100.00 5.00
100.01 300.00 6.50
300.01 500.00 7.50
500.01 750.00 12.50
751.00 and up 21.00 will be registered
 

for 750.01 and up orders, I will ship via 1st. class with registered mail for security

with reg. mail it will be wrapped in water activated tape making a hard shell around your package & everyone handling your package will have to sign for it.

It is VERY secure

For orders in America, I ship regular u.s.p.s. 1st. class in most cases unless priority is needed for weight or special requests


Canada Shipping


Shopping cart shipping prices to Canada based on dollar amount

Shipping Rates: To(Canada) Rate(US Dollars)
from to shipping cost
0.01 30.00 10.00
30.01 60.00 11.00
60.01 99.99 12.00
100.00 199.99 13.00
200.00 and up 14.00
 
Note, I always declare the actual amount in your package



U.K. shipping

via 1st class international


Shopping cart shipping prices to United Kingdon based on dollar amount

Shipping Rates: To(United Kingdon) Rate(US Dollars)
from to shipping cost
0.01 100.00 13.50
100.01 200.00 14.00
200.01 300.00 14.50
300.01 400.00 15.00
400.01 and up 30.00 will ship registered mail
Note, I always declare the actual amount in your package

for 400.01 and up orders, I will ship via 1st. class international with registered mail for security

with reg. mail it will be wrapped in water activated tape making a hard shell around your package & everyone handling your package will have to sign for it.

It is VERY secure




Australia shipping

via 1st class international


Shopping cart shipping prices to Australia based on dollar amount

Shipping Rates: To(Australia) Rate(US Dollars)
from to shipping cost
0.01 100.00 14.00
100.01 200.00 15.00
200.01 300.00 16.00
300.01 400.00 17.00
400.01 and up 30.00 will ship registered mail
Note, I always declare the actual amount in your package

for 400.01 and up orders, I will ship via 1st. class international with registered mail for security

with reg. mail it will be wrapped in water activated tape making a hard shell around your package & everyone handling your package will have to sign for it.

It is VERY secure

 


I also ship to these countries

Switzerland, Norway, Lithuania, Iceland, Denmark, Czech Republic, Virgin Islands (British), Russia, Greenland, Finland, Sweden, Poland, Germany, British Indian Ocean Territory, Bermuda, South Africa, Micronesia, Virgin Islands (U.S.), Thailand, Portugal, Philippines, Liechtenstein, Japan, France, Austria, Puerto Rico, Netherlands, Luxembourg, Jamaica, China, Bahamas, Ireland, New Zealand, India

if you want me to add your country to my ship list, let me know

If you are NOT on my list of countries I ship to, your order will not generate a shipping fee .Your shopping cart will show 0.00 for the shipping cost & it will be refunded.

for all orders to these countries, I will ship via 1st. class international with registered mail for security

with reg. mail it will be wrapped in water activated tape making a hard shell around your package & everyone handling your package will have to sign for it.

It is VERY secure

Shipping Rates:

based on u.s. dollar amount

From(USD) To(USD) Rate(USD)


Select delivery time:2-3 Weeks

after your order comes in for shipment

[I have to order first & takes perhaps 1 week to arrive for shipping]

0.01 49.99 28.00
50.00 300.00 30.00
300.01 1000.00 32.00
1000.01 and up 40.00
 
Note, I always declare the actual amount in your package


Note, I always declare the actual amount in your package

 

PRE-NOTCHED SETTINGS:

The Easy Mount Settings we manufacture are all "Pre-Notched". This means you can set your gems without the filing and burring necessary on other mountings. With Easy Mounts you just place your gem into the setting and bend the prongs with your Gemsetting Pliers.

 

THREE METALS AVAILABLE: Yellow Gold, White Gold and Sterling Silver.

We manufacture Easy Mount Settings in Yellow Gold, White Gold and Sterling Silver. Our stock numbers denote the metal in the difference in the first two digits of each stock number.
For example:
141-010-0600 = Yellow Gold (14x-xxx-xxxx)
151-010-0600 = White Gold (15x-xxx-xxxx)
161-010-0600 = Sterling Silver (16x-xxx-xxxx)

 

METAL FINISH:

Our Easy Mount Settings are cast, desprued and tumbled bright. We do not final polish the pieces.

 

PICTURES:

Colors of merchandise may vary from the images due to individual monitor calibrations. Types of clasps may vary from chain illustrations.

 

FINGER SIZING:

Our Easy Mount Settings come in stock finger sizes. Sizes may vary according to wax and mold shrinkage. You can order "Custom Sizing" for your desired size for a $14 sizing fee. Please allow 3-5 working days for special sizing.

EARRINGS:

Our Easy Mount Earrings are sold by the piece, not as pairs. Each includes an earnut of like metal.

 

PHILOSOPHY:

A little note for my customers......

Even though you might wait a week or two longer for your orders from me than a bigger company, I feel you will appreciate the personal attention I give to you .I offer excellent customer service & want you happy with your purchases with NO mistaken items ! I pay attention to every customer.

You must be satisfied or I will make it good for you within reasonable limits.Always email & ask if you recieved something unsatisfactory or it doesn't go with something else like you planned [we will try & avoid this by emailing back & forth before finalizing your order]

Thank you ,Felicia Ketron

email me

feliciaketron@comcast.net

 

What does Gold filled mean ?

 

Payment & ordering info:

I now have a shopping cart. However there are times you might want to place an email order.

For instance....

If you want a different ring size than listed.

you need to buy a setting & matching gemstone and have it set at the manufacturer for a fee of 7.50 ea. stone

you want to but larger quantities & want your quantity price break

 


For Non-Shopping cart orders

 

I can also make a Paypal invoice and accept Paypal payments using your credit card whether you have a Paypal account or not



 

How long will it take to get my order ?

I order AS NEEDED from my supplier & do not stock many items.

My supplier RARELY has an item not in stock. They are the manufacturer,so anything not ready to go when we order, soon will be !

In most cases you will have your order within two weeks time from payment.

 

Contact info:

Felicia's Originals
277 1/2 Yankee Camp Rd.
Telford,Tn. 37690

You can call me if it is necessary.However, it is not encouraged.

It is most rare I recieve calls over the phone from my customers.


I can help you best thru the email system.
I cannot take credit cards over the phone.Credit card orders are only taken through the Paypal system.

[ I will NEVER see you credit card number it is all secure thru the Paypal system ]
I won't always be available for calls.
Be assured I check my email often & give quick replies !

 

My return policy

Money refunded minus shipping fees if returned within 15 days of reciept
returned items must be in original condition

There is a 10% restocking fee I pay for the returns to my suppliers [except defective merchandise that is] I will have to pass it along to my customers or I could be out serious money in whole order returns.So you will be paying a 10% restocking fee on returns [except defective merchandise]

There are no returns on custom orders ,sized rings or custom lengths of precious metals stock

 

What to do if you made a shopping cart mistake and purchased the wrong item :

Simple... email me asap & we can ammend you order.

However you must let me know asap so I don't place your order as is. it will be too late then. so be quick about it !

feliciaketron@comcast.net

 

What Should I do if I find a shopping Cart error ?

Hey ! please let me know so I can fix it !!

 

I cannot guarantee shopping cart error orders will be fulfilled. if you get a silver price for a gold item we will have to cancel your order & give a refund

feliciaketron@comcast.net

 

Can I get a Discount for higher Quantity orders ?

Yes !

here is an example below of what you can save.

10-24 pieces of one item number = 10% off

25-49 pieces of one item number = 25% off

50 pieces up of one item number = 35% off

Earring Dangle with Loop
Use with our dangle pendants!
Sterling Silver          
stone size stock# gem each price  
----- 162-101 None 3.92  

If you buy 10 pieces to 24 pieces you pay 3.53 ea. thats 10% off

 

if you buy 25 pieces to 49 pieces up you pay 2.94 ea. thats 25% off

 

if you buy 50 pieces up you will pay 2.55 each.
thats 35 % off

Email with item number to get your quantity price breaks.

I must make a manual invoice for you to get your price breaks.

Price breaks are not combinable. it is for one item number only.


HOWEVER......

the rings with in-stock, multi sizes, are combinable for your price breaks

[the cost of sized/sizing rings do not get this discount]

for example you can buy 25 pieces of a single item number ring with sizes 5,6,7 & 8 mix & match your sizes & get 10%, 25% & even 35% off !

for example, the ring below is available in all sizes of 5,6,7 & 8

[we must special make your invoice to get your discount]

Ladies Oval Double Prong Ring
For 8x6mm Oval Faceted Gems. Use well proportioned stones.
Metal          
stone size
stock #
finger
price each
sizes it comes in
Sterling Silver
8x6mm
163-284

sizes it already comes in without needing to be sized

5-6-7-8

normally 8.00 each

7.20 each with a purchase of 10-24 pieces

6.00 each with a purchase of 25 pieces

5.20 each with a purchse of 50 pieces up

  for 25% off discount you can get

5 of size 5

10 of size 6

5 of size 7

5 of size 8

mix and match your sizes for a total of 25 pieces

you get 25% off of your multiple quantity

 

 

Wire ,sheet stock,solders & bezel cups are not avaliable for quantity price breaks ,however they are avaliable for 500.00 and up discounts

 


if you want me to figure the quantity price on any certain items ,just send me the item number & how many of each you would like to price.

Email me to make a special order invoice for you

feliciaketron@comcast.net

 

 
 
DIAMOND CLARITY SCALE
FL IF

VVS1 to
VVS2
VS1 to
VS2
SI1 to
SI2
I1
I2
I3
Flawless

Internally Flawless Very Very Slightly
Imperfect
Very Slightly
Imperfect
Slightly Imperfect
Imperfect
IF (Internally Flawless)
Flawless Diamonds reveal no flaws on the surface or internally are the rarest and most beautiful gems.


Internally Flawless Diamonds reveal no inclusions and only insignificant blemishes on the surface under 10x magnification. (Very, Very Slightly Included)
Very difficult to see inclusions under 10x magnification. These are excellent quality diamonds.
(Very Slightly Included)
Only looking through a 10X loupe can pinpoint the inclusions in this category and are nearly impossible to see with the naked eye. These are less expensive than the VVS1 or VVS2 grades.
(Slightly Included)
Diamonds with inclusions easily identified under 10x magnification. Finding flaws in this category with the naked eye is difficult. The gems in this category maintain their integrity, depending on the location of the inclusions.
(Included)
Diamonds with inclusions which may or may not be easily seen by the naked eye. The flaws on the stones in this category will have some effect on the brilliance of your diamond.
Gemstone Stock numbers on this site use the last two digit codes to indicate grade
last two digits Grade
-22 I2 to I3
-23 I to I2
-33 I to SI
-43 SI to SI2
 

 

Felicia's Originals
277 1/2 Yankee Camp Rd.
Telford,Tn. 37690

email
feliciaketron@comcast.net

feliciaketron@comcast.net